Model of Care
How we support every person day to day — a 24-hour curriculum, considered transitions, and a rights-based approach.
The 24-Hour Curriculum
Every day is a chance to learn something new at Lotus Care.
At Lotus Care, every routine, activity, and experience is a chance to learn. For children, this sits alongside school and helps skills develop. For adults, it means building independence in the home, getting into work or training, taking part in the community and keeping up friendships.
Our 24-hour curriculum is an MDT-led approach which seizes on all opportunities for learning by ensuring residential staff are skilled to implement structured, individualised education programmes. It complements formal education and other learning opportunities, helping skills be developed and reinforced.
- Everyday Opportunities
Daily routines and meaningful activities provide natural opportunities to practise and develop social, emotional, behavioural and practical skills.
- Building Independence
We focus on building confidence and skills at each person's own pace, supporting service owners to make choices and take greater ownership of their lives.
- Learning Together
Residential teams work alongside families, educators, therapists and the wider multidisciplinary team to provide consistent, person-centred support.
Admissions, Discharges & Transitions
A caring start
Moving into a new home is a big step — we take the time to get it right for the person and their family.
- 1
Referrals & Initial Needs Assessment
Referrals are reviewed through an Initial Needs Assessment to identify the service owner's needs, risks, strengths and assessment requirements.
- 2
ADT Committee
All referrals are considered by the Admission, Discharge & Transitions Committee prior to admission. The referring agent can select from a menu of clinical and multidisciplinary assessments.
- 3
12-Week Person-Centred Assessment
Over the 12 weeks, the multidisciplinary team carries out the agreed assessments — observing daily life and gathering clinical, social care and health information to build a full picture of the person's needs, strengths and preferences.
- 4
Report & Recommendations
A comprehensive assessment report is completed at the end of the 12 weeks, incorporating clinical findings, social care observations and physical health needs, with clear recommendations for ongoing and/or future care and support.
- 1
Referrals & Initial Needs Assessment
Referrals are reviewed through an Initial Needs Assessment to identify the service owner's needs, risks, strengths and assessment requirements.
- 2
ADT Committee
All referrals are considered by the Admission, Discharge & Transitions Committee prior to admission. The referring agent can select from a menu of clinical and multidisciplinary assessments.
- 3
12-Week Person-Centred Assessment
Over the 12 weeks, the multidisciplinary team carries out the agreed assessments — observing daily life and gathering clinical, social care and health information to build a full picture of the person's needs, strengths and preferences.
- 4
Report & Recommendations
A comprehensive assessment report is completed at the end of the 12 weeks, incorporating clinical findings, social care observations and physical health needs, with clear recommendations for ongoing and/or future care and support.
Clinical Specialties We Support
Human Rights
A rights-based approach where dignity, respect, equality, and autonomy are central to every aspect of care and support.
Rights at the heart of care
At Lotus Care, a person's rights shape how we talk to people, how we plan their support, and how we support them to make decisions.
Everyone we support has a right to be heard, to make their own choices and be treated with respect, whatever their age or disability. Our Human Rights Committee checks that this happens in every home, every day, and that the people we support have a real say in their own lives.
Our Approach
Six commitments that shape how a rights-based approach shows up in everyday practice.
Voice, Choice & Control
Meaningful participation in the decisions that affect daily life.
Supported Decision-Making
Respecting each person's legal capacity and right to make choices with the right supports.
Dignity of Risk
Balancing safety with the right to live a full and meaningful life.
Equality & Fairness
Non-discrimination in all aspects of care and support.
Safeguarding from Harm
Safeguarding delivered through a rights-based lens.
Open & Accountable
Transparent and accountable decision-making at all levels.
Testimonials
Real voices from the people we support, in their own words.
“When I first moved to my first home with Lotus Care, I was nervous because everything was new to me. I left my family behind and didn't know anybody. The staff were kind, friendly, and caring, and gave me their time, sitting and talking to me.”
JW
Service Owner
“Staff are caring, kind and genuinely know the children and young people. They treat our family with respect and keep us informed. Our child is happy, settled and thriving – we feel truly blessed to be a part of the Lotus Care family.”
Family member
“The environment is welcoming, homely, clean and safe. My child loves living here and takes part in lots of activities. It is great to see them so happy and included.”
Family member
“The progress my son has made towards toileting independence after many years of unsuccessful attempts is ground breaking. The staff never gave up on him and believed in what he could achieve”
Family member
Want to Know More About Our Model of Care?
Talk to our team about how we plan, deliver, and safeguard support for every person.